Refund & Exchange Policy


At SOE'S, your satisfaction is our priority. We want you to feel pleased . Every step you take with SOE'S we want it to be smooth as possible .

Returns

We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original condition with all tags attached.

Exchanges

We're happy to exchange items for a different size or color within 14 days of delivery, subject to availability. Please contact us before sending any item back.

Non-Returnable Items

  • Sale or discounted items
  • Items that have been worn, washed, or altered
  • Items without original tags

How to Request a Return or Exchange

  1. Contact us at [soesdress@gmail.com] with your order number and reason for return/exchange.
  2. We'll provide you with return instructions within 2 business days.
  3. Ship the item back to us. Return shipping costs are the customer's responsibility unless the item is defective.

Refund Processing

Once we receive and inspect your return, we'll notify you of the approval or rejection. Approved refunds will be processed within 5–7 business days to you by insta pay.

Defective or Wrong Items

If you received a defective or incorrect item, please contact us immediately and we'll make it right at no extra cost to you.

For any questions, reach out to us at [soesdress@gmail.com].